To make a booking, call
01-6390050

ITIL® Service Transition

23-24 Apr 2018 (€1,450 per seat)
Dublin
2 Days
Purpose: 

This course will help any organisation to improve the quality of their IT Service Management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition.

The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition.

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Exam Information: 

The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.
Suitable for: 

Individuals who require an in depth understanding of the ITIL® Service Transition stage of the ITIL® Service Lifecycle and how it may be implemented to enhance the quality of IT Service provision within an organisation

Prerequisites

Candidates must already hold one of the following:
• ITIL® Foundation certificate in IT Service Management
• ITIL® V2 Foundation plus the Foundation Bridge Certificate
• ITIL® Expert certificate in IT Service Management (achieved via Service manager or Practitioner bridging routes)

Upon successful completion of the course candidates can expect to gain competencies in the followings:

• Introduction to Service Transition

• Service Transition Principles

• Service Transition processes 
- Transition Planning & Support 
- Change Management 
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing 
- Change Evaluation and Knowledge Management (Excluded are detailed knowledge of process activities, methods and techniques)

• Managing people through Service Transition

• Organising for Service Transition

• Technology considerations

• Implementing and improving Service Transition

• Challenges, Critical success factors and Risks

Objectives:

This course will help any organisation to improve the quality of their IT Service Management. It increases understanding about ITIL® principles and terminology, and the concepts, processes, functions and activities of IT Service Transition.

The course also covers Service Transition rationale and provides the opportunity to sit the ITIL® Lifecycle examination in Service Transition.

The ITIL® Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Benefits:

Detailed Content:

Upon successful completion of the course candidates can expect to gain competencies in the followings:

• Introduction to Service Transition

• Service Transition Principles

• Service Transition processes 
- Transition Planning & Support 
- Change Management 
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing 
- Change Evaluation and Knowledge Management (Excluded are detailed knowledge of process activities, methods and techniques)

• Managing people through Service Transition

• Organising for Service Transition

• Technology considerations

• Implementing and improving Service Transition

• Challenges, Critical success factors and Risks